Refund and Return
This Refund and Return Policy outlines the terms and conditions governing purchases made on www.glazenestpot.com, operated by ANIMA Garden GmbH, located at Frauenthal 15, 20149 Hamburg, Germany. By placing an order with us, you agree to the following terms.
- Shipping and Delivery
We process and dispatch orders from our facility in Germany within 1–2 business days. Once dispatched, your order is estimated to arrive within 5–7 business days. We utilize professional logistics services, including DHL, FedEx, and UPS.
To keep you informed, automated tracking notifications will be sent to your registered email address at key milestones: upon dispatch, arrival at logistics hubs, and during local delivery.
In the event that an order significantly exceeds the estimated delivery timeframe, we will initiate an investigation with the respective carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Right of Withdrawal (14-Day Cooling-off Period)
In accordance with European consumer protection laws, customers residing in Europe have the right to withdraw from their purchase agreement within 14 days of receiving their goods, without providing any reason.
Exercising your right: To exercise this right, you must inform us of your decision to withdraw through a clear statement (e.g., an email to flowerpot@glazenestpot.com).
Return Address: Once you have initiated the return process, items must be sent to our registered address: Frauenthal 15, 20149 Hamburg, Germany.
Condition: Items must be returned in their original condition. Please note that the cost of return shipping is typically borne by the customer, in accordance with applicable consumer rights regulations.
- Damaged or Defective Items
We take great care in packaging our products. However, should an item arrive damaged or defective, please contact our support team at flowerpot@glazenestpot.com within a reasonable timeframe after receipt.
To expedite your request, please provide photographic evidence of the damage or defect. Once reviewed and verified, we will process a refund or arrange for a replacement. In such cases, there is generally no requirement to return the damaged item to us.
- Payment Methods
We offer secure and convenient payment options for your convenience. You may complete your purchase using the following methods:
Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
All transactions are processed through secure payment environments to ensure your data is handled with appropriate care.
- Refunds
Once a return is received and inspected, or a request for a damaged item is approved, we will process your refund. Refunds will be issued to the original payment method used during the checkout process. Please allow a standard period for the transaction to reflect in your account, depending on your financial institution’s processing times.
Contact Information
If you have any questions regarding our policies, please contact us:
ANIMA Garden GmbH
Address: Frauenthal 15, 20149 Hamburg, Germany
Email: flowerpot@glazenestpot.com
Phone: +49 40 480590