Shipping Policy
This Shipping Policy constitutes an integral part of your purchase agreement with ANIMA Garden GmbH. By placing an order on our website, you agree to the terms and conditions outlined below regarding the delivery of your items.
- Processing Time
All orders are processed at our facility located at Frauenthal 15, 20149 Hamburg, Germany. Once your order is confirmed, our team typically requires 1 to 2 business days to prepare, pack, and hand over your items to our designated logistics partners. Please note that processing does not take place on weekends or German public holidays. - Shipping Destinations and Carriers
We currently provide shipping services across Europe. We partner with reputable international logistics providers, including DHL, FedEx, and UPS (Priority services), to ensure your items are handled with professional care. - Delivery Estimates
While we strive to ensure timely delivery, please be aware that the following timeframes are estimates based on standard logistical operations:
Estimated Delivery Time: 5 to 7 business days from the date of dispatch.
These estimates are subject to factors beyond our direct control, including but not limited to customs clearance processes (where applicable), carrier-side operational delays, and regional weather conditions.
- Order Tracking and Communication
Transparency is a priority in our logistics process. To keep you informed, our system is configured to automatically dispatch status notifications to the email address provided during checkout. You will receive updates at the following key milestones:
Order confirmation and dispatch.
Arrival at primary logistics sorting hubs.
Out for final delivery to your specified address.
Each notification will include a tracking number allowing you to monitor the progress of your shipment via the carrier’s tracking portal.
- Delivery Exceptions and Investigations
In the event that a shipment significantly exceeds the estimated delivery timeframe, we advise customers to contact our support team at flowerpot@glazenestpot.com.
Upon receiving a report of a delayed shipment, ANIMA Garden GmbH will initiate a formal inquiry with the responsible carrier. Based on the findings of this investigation and the status of the shipment, we will assess the situation to determine the appropriate resolution, which may include the issuance of a replacement shipment or a refund of the purchase amount, in accordance with applicable consumer protection regulations.
- Accuracy of Information
It is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase. ANIMA Garden GmbH is not liable for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer. Please verify your shipping details carefully before finalizing your order. - Contact Information
If you have any questions regarding your shipment or our logistics process, please reach out to us:
ANIMA Garden GmbH Address: Frauenthal 15, 20149 Hamburg, Germany
Email: flowerpot@glazenestpot.com
Phone: +49 40 480590
This policy is designed to comply with relevant German and European consumer protection standards. We reserve the right to update these terms to reflect changes in our operational procedures or updates to applicable regulations.